Here’s an issue/question that arrived in a comment to my post on Playing an Idiot Online [emphasis mine]:
“Brilliant post. We get this all the time, when designing websites for our clients……..But our clients will often use the line “but my customer understands this terminology, these acronyms, my customer is from a…
Read the complete post at http://www.grokdotcom.com/2009/08/13/how-to-handle-jargon-and-acronyms/