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• Ask.com Stepping Up in Fight Against Cancer

  OAKLAND, Calif., September 14, 2009 — Ask.com, a leading search engine and operating business of IAC (Nasdaq: IACI), today announced the launch of its Search for the Cure® program and charitable commitment to Susan G. Komen for the Cure®, the world's largest and most progressive grassroots network of *** cancer survivors and activists fighting to save lives and end *** cancer forever. The Ask.com Search for the Cure program is a first-of-its-kind donation to Susan G. Komen for the... Posted Sep 14 2009, 10:06 AM by WebProNews Feed Filed under: cancer, fight, Ask, breast cancer, breast, up, step

• Ecommerce Alchemy: Turning Disgruntled Customers Into Brand Advocates

  When something goes wrong with a product or service and you’re looking to request an exchange, return or be compensated somehow for the inconvenience, you probably expect a fight when contacting the vendor. This is a result of companies missing the mark on successfully meeting our customer experience basic expectations. I had… Posted Jan 29 2009, 05:06 AM by FutureNow's GrokDotCom / Marketing Optimization Blog Filed under: Amazon, Customer Experience, vendor, Customer Service, expecting, worst, request, exchange, laugh, lagniappe, situation, fight