Browse by Tags

• Amazon
• Customer Experience
• Customer Service
• exchange
• expecting
• fight
• lagniappe
• laugh
• request
• vendor
• worst

• Ecommerce Alchemy: Turning Disgruntled Customers Into Brand Advocates

  When something goes wrong with a product or service and you’re looking to request an exchange, return or be compensated somehow for the inconvenience, you probably expect a fight when contacting the vendor. This is a result of companies missing the mark on successfully meeting our customer experience basic expectations. I had… Posted Jan 29 2009, 05:06 AM by FutureNow's GrokDotCom / Marketing Optimization Blog Filed under: Amazon, Customer Experience, vendor, Customer Service, expecting, worst, request, exchange, laugh, lagniappe, situation, fight